Passenger Rights

Denied boarding? Cancellation? Long delay?
Lost luggage? Reduced mobility?

Over the last thirty years, there has been a boom in mobility in Europe.For millions of citizens travel has become a reality, indeed a right.

Passengers need a common set of principles, so that they can be more easily aware of their rights if something goes wrong with their trip, regardless of the mode of transport they use or whether a journey takes place wholly within a single Member State or goes through an intra-Community or external frontier.

In the light of this, the EU has committed itself to placing users at the heart of transport policy.

Notice :
All the information presented in « Backpackers Rights - Europe » are published in the official web site of the European Commission (
Several languages are available.

Air Passenger rights guide

(Published by European Commission)

What should you do if you believe your passenger rights have been infringed?

If you consider that your entitlements under air passenger rights legislation have been breached:

You should first contact the airline or - for issues related to persons with reduced mobility - the airport.
If you are not satisfied with their response, you can lodge a complaint with a
National Enforcement Body (NEB).

NOTE: Complaints should in principle be filed in the country where the incident took place.


EU Complaint Form for air passengers.
(updated 10/03/2010, in 22 languages available through the language button)(to be sent to the airline or competent National Enforcement Body, NOT to the European Commission or to FLY BACKPACKERS).

Discover the
European Emergency Number - 112

more information here.